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Are Medications Safe to Use after Flood Extraction?

10/27/2020 (Permalink)

Standing water in a room with an employee trying to extract the water. Flooding in your home can cause large issues, SERVPRO is here and ready to assist you.

Mississauga Residents Concerned about the Safety of Medication after Flood Extraction

Residents of Mississauga are no strangers to the damage a storm can cause. Last year, emergency services had to rescue three people who had become trapped in their cars during street flooding in the North end of the city. In that case, a combination of poor drainage due to road works and some very heavy rain created a drainage problem and a subsequent flood. But even without road works, the area is prone to flooding due to storms and heavy rain.

There are many worrying things to consider after a disaster. One such concern is medication safety - many residents take regular medication prescribed by their doctor. Some medicines are life-preserving, while others control certain conditions or relieve pain. Customers often ask SERVPRO if it is safe to take their medication after flood extraction in their Mississauga homes. The answer depends on whether or not the floodwater contaminated the medicine.

How do you know whether it is safe to take medication after flood extraction?

You must be very careful with medications after a flood:

  • If medications in their original packaging (such as screw-top caps or snap lids) come into contact with floodwater, discard them
  • If medications are stored in other containers and come into contact with floodwater, discard them
  • If life saving medications appear completely dry and undamaged, you may use them if you must until you can procure a replacement
  • Drugs that need to be mixed with water before use are safe only if they are uncontaminated, and if you mix them with purified or bottled water
  • You must replace temperature-sensitive drugs such as insulin as soon as possible

Is there a way to keep medication safe during a flood?

You can keep medications in water-tight containers to stop them from becoming contaminated in the event of a flood. Store medicines on an upper storey of the house if possible.

You can also take precautions to reduce the risk of missing a dose, and to make it easier to procure replacements:

  • Keep a list of who in the house takes regular medication, what they take, and the dose
  • Keep an inventory of how much medicine each person has on hand
  • If you know a flood is coming, try to obtain early refills

How does SERVPRO extract floodwater?

Thorough and reliable extraction is critical after a flood. If there are wet fabrics and materials present, the risk of fungal growth rises. Damp building materials can become unstable – wood can warp, and drywall can swell.

Our extraction process includes:

  • Using free-standing and truck-mounted pumps to vacuum water from inside your home
  • Using carpet wands to pull water from the surface of carpets and to get into nooks and crannies
  • Disposing of any unsalvageable wet materials to decrease the risk of mold growth

What happens after extraction?

Extraction is just one part of the flood cleanup process.

SERVPRO technicians will set up fans and air movers to evaporate water from the surface of carpets, walls, and furniture. We monitor the moisture and humidity levels at every stage of drying to ensure the levels in your home are acceptable. We also set up dehumidifiers to remove water from the air and create a drier environment. 

We know that dealing with your doctors to get new medications is stressful. Although we cannot help you with the medical side of things, we can lighten the load by coordinating with your home insurer and providing information about your claim. We will also coordinate any necessary home repairs, such as laying down new carpet or replacing water-damaged insulation.

SERVPRO of North Mississauga technicians will keep you in the loop at every stage of the cleanup process. You will never have to wonder what will happen next, what it will cost, or how long it will take – our team will keep you abreast of all vital information.

Will my home smell damp after flood extraction?

We understand that damp smells are a concern for our customers. No one wants to be left with a wet-smelling home. After water extraction and drying, we will deodorize your home using air scrubbers, activated carbon filters, and odor-fighting pellets. We can also use fogging or an ozone generator to fill your home with odor-fighting compounds that get into every nook and cranny.

We understand that a flood is stressful, and there are many things to worry about after it. That is why we take care of assessment, extraction, drying, and deodorizing, so you do not have to concern yourself with those. We aim to leave your home “Like it never even happened.”

For help with flood damage, call SERVPRO of North Mississauga at (905) 238-7376.

Are Commercial Restoration Services Accountable?

10/19/2020 (Permalink)

Damp floor after water removed Don’t let water damage close your business. Call SERVPRO for effective remediation!

SERVPRO is a Qualified and Accountable Commercial Water Removal Team for your Mississauga Business

How long does it take for water recovery to get underway?

We understand that your Mississauga business could be losing money for every hour that there is standing water on the premises. Our services guarantee commercial clients an inspection of the site within four hours of notification of loss. Wet premises must undergo loss mitigation as quickly as possible. SERVPRO provides business or property managers with an Authorisation to Perform Services form. Once you provide authorisation, we can begin to mitigate losses in your business. Any actions we complete during the mitigation phase of restoration are recorded in the Water Damage Emergency Services Report.

What information is contained in a Water Damage Emergency Services Report?

  • Company and premises information alongside the permission to complete work onsite
  • Details of emergency services that are needed to reduce the water loss
  • The loss site dimensions, including the type of losses, water contamination category, and job diagrams

How do businesses respond to water intrusion events?

Businesses that suffer minimal losses enlist a commercial water removal company in Mississauga. One of our strengths is responding quickly and performing vital loss mitigation activities at your premises. Getting rid of standing water using extractors or industrial water pumps is just the start of recovering your business. The restoration process involves replacing non-salvageable materials, repainting, or cleaning of the structure and contents. Our SERVPRO crew chiefs are capable of restoring your business to its normal, preloss condition in the shortest time-span possible. 

What are the extra services that make up commercial restoration?

  • Cleaning, fixing, or re-installation of structural components like floors, carpets, and pads
  • Replacing or restoring the ductwork running through premises to ensure heating, ventilation, and air-conditioning (HVAC) systems are in working order
  • Resetting the contents of business to return them to a preloss condition

Recovering your business quickly from a water loss event is essential to maintaining your revenues and bottom line. Contact SERVPRO of North Mississauga at (905) 238-7376.

What to Do When a Storm Causes Lake Ontario to Flood My Home?

10/10/2020 (Permalink)

Toronto skyline with Lake Ontario From Toronto to Mississauga--Property Owners Rely on SERVPRO for Floodwater Removal and Restoration

SERVPRO Can Use Advanced Technology to Remove the Flood Water From Your Mississauga Home!

Discovering that your home desperately needs local Mississauga flood water removal services is not how most homeowners want to start their day. However, when you live adjacent to Lake Ontario, severe storms can jeopardize your home. For example, imagine a scenario where the road to your home floods in ankle-deep water. That water flows down your driveway and then floods your garage, leaving your possessions and camping gear in danger of water damage.

The best thing you can do for your home is to reach out to local Mississauga water removal services. You may think that the floodwaters are less likely to damage your home because the damage is in your garage. However, this is untrue since the excess moisture can still access the framing of your home. Water damage of any kind is time-sensitive- don't allow it to sit and cause more issues.

What Could Happen to My Outdoor Equipment if I Don't Address the Flood Damage?

Neglecting the flood damage in your garage can cause much damage to your expensive possessions. For example:

  • Wet tarps, tents, and camping chairs are a breeding ground for mould and mildew
  • Your outdoor equipment could gain a musty and unpleasant odor
  • Prolonged exposure to excess moisture could ruin sealant on your camping equipment

Furthermore, flooding could also impact the framing of your home. Drywall can absorb water and expose your electrical and insulation to moisture. For the longevity of your home, keep water out.

What Can SERVPRO Do to Remove the Water Damage?

SERVPRO technicians have access to advanced industry-grade technological devices. To remove the water, we can start by:

  • Removing your packed possessions and sending them to our facility for professional treatment and repacking
  • Setting up portable pumps, wet/dry vacuums, and flood drying mats to remove the floodwaters
  • Arrange drying equipment to ensure mould growth is less likely

Here at SERVPRO, we take flood damage remediation very seriously. Our goal is always to make you feel, "Like it never even happened."

If you need flood damage removal, don't wait. Dial (905) 238-7376 to speak with SERVPRO of North Mississauga. We're waiting to help you!

Which Closet Items Can Be Kept After Fire Damage?

9/22/2020 (Permalink)

Closet in fire damage home Contact SERVPRO for fire damage restoration services.

Mississauga Residents Are Concerned About Fire Damage To Clothes and Cosmetics.

As anyone living in Mississauga knows, your clothes and cosmetics are a vital part of your day! Whether you are high fashion or comfortable and casual, getting dressed is part of every day. Clothes can be costly, so naturally, you want to take good care of them.

If your Mississauga home suffers fire damage, you might wonder whether to try and salvage your clothes and cosmetics, and linen and accessories. There is quite a lot of conflicting information out there. Let us take a look at the SERVPRO approach.

Is it safe to use cosmetics after a fire?

SERVPRO recommends you toss all exposed or soiled cosmetics after a fire. We understand this is frustrating as cosmetics are not cheap, and you do not want to pay to replace all of your makeup, shampoo, soap, and other personal hygiene items. However, even if cosmetics look undamaged, the fire and heat can affect them:

  • Heat can damage plastic cases and break their seals so that microbes and other nasties can get in
  • High heat can also change the chemical composition of cosmetics and make them unsafe to use
  • Tiny particles of fire-fighting chemicals can penetrate cosmetics packaging – these can irritate your skin and scalp

Whether your cosmetics are lightly smoke-damaged or look as though they have escaped unscathed, it is safer to replace them.

What about my clothes?

Some restoration companies will tell you that you cannot save your clothes after fire damage because of soot particles and fire-fighting chemicals. However, SERVPRO of North Mississauga uses a uniquely powerful washing system called ESPORTA, capable of handling soot damage and lingering chemicals.

The ESPORTA system is suitable for:

  • Clothing items of all kinds, from casual jeans to smart business suits
  • Textiles such as duvets, blankets, towels, and other linens
  • Accessories including coats, hats, scarves, and canvas shoes
  • Sports equipment such as jerseys or padded hockey equipment

If your clothes are visibly burned (as opposed to soot damaged), it is usually best to dispose of them. However, for soot damage, ESPORTA can help restore your clothes “Like it never even happened.”


Most traditional washing machines rely on agitation to clean clothes. The engine spins, tumbles, or paddles the clothing items while soaking them in water and detergent. This method has been used since before the second world war and is inefficient.

ESPORTA uses a hydraulic cleaning action, which pushes the detergents into the fabrics and pushes out the contaminants. This is much more effective than other methods – the ESPORTA system cleans up to 90% of items with soot, grime, mould, or odour damage. And it does not merely leave the things clean – it leaves them food-grade clean.

ESPORTA has other advantages, too:

  • It uses detergents that are free from dangerous solvents and phosphates, so it is kinder to the environment
  • It uses as much as 50% less water than traditional wet-washing methods, so it reduces water waste
  • The hydraulic action is much gentler on your clothes than conventional agitation

When will I get my clothes back?

SERVPRO technicians will remove your damaged clothes and textiles from your home as soon as we can, to prevent further soot stains. We take your clothes to our off-site cleaning facility. We aim to return your items within two weeks – we also have an emergency 72-hour service for essential clothing so you can go on with your life.

We take inventory of all textiles and clothes before we pack them out and move them to our cleaning facility. You can rest assured that we will return every item in better condition than it left.

What about drapes and other textiles?

Your clothes and linens are not the only delicate items that can be affected by soot damage. We can also restore larger things like drapes, mattresses, and rugs. We also take care of fire-damaged furniture.

Our policy is to restore and clean wherever possible, and only replace items when there is no other option. This is more cost-effective for you because it is cheaper to clean items than it is to buy new ones. Salvaging everyday objects can also help with the stress of fire damage because the losses do not feel as massive when you still have some well-loved personal belongings and keepsakes around.

We clean drapes and furniture using a range of cleaning methods, such as HEPA vacuuming, hot water extraction, and ultrasonic cleaning. We can also clean and refinish lightly damaged wood surfaces and scrub soot from metal. We dry each item after cleaning and deodorize it to leave it fresh.

For help restoring your closet after fire damage, call SERVPRO of North Mississauga at (905) 238-7376.

Is It Safe To Clean Up Excess Water After Flood Damage?

9/16/2020 (Permalink)

Home in a Flood Regardless of the way that your home was flooded, SERVPRO is the effective company for water removal services. Call right away.

Mississauga Homeowners Keen To Save Their Belongings After Flood Damage.

Residents of Mississauga know that living near Lake Ontario means facing storms sometimes. Although storms in this area are not exceptionally violent, they are still capable of damaging property.

When a storm comes to Mississauga, flood damage sometimes follows on its heels. Residents might find themselves dealing with flooded basements, water-logged floors, or puddles pouring in through damaged doors or windows.

Is it safe for me to start mopping up excess water?

Our customers often ask us if it is safe to start mopping up excess water while waiting for us. Here are some tips to help you deal with the situation while staying safe.

What are some things I can do while waiting for SERVPRO?

While you are waiting, you can:

  • Blot away excess water from floors and wooden furniture using cloths and mops
  • Remove wet seat cushions from sofas and chairs, and prop them up so air can circulate around them
  • Place aluminum foil between furniture legs and wet carpets to prevent rust spots
  • Gather up loose items from wet floors and move them to a drier spot

What are some things I should not do?

Please do not:

  • Attempt any wiping or removal of items if you suspect the floodwater could contain sewage or dangerous chemicals
  • Attempt to dry or use any electrical items
  • Turn on ceiling fans unless you are entirely sure the ceiling is dry and secure
  • Scrub or rub fabrics such as rugs, drapes, or upholstery
  • Use a household vacuum or any other electrical device to remove water or dry the area

Only clean up water when it is safe for you to do so, and never enter a room with a sagging ceiling.

What will SERVPRO do about excess water?

We equip our technicians with free-standing and truck-mounted pumps, carpet wands, and extractors to get excess water off the floor and out of carpets and pads. We can also take care of cleaning up water stains on soft furnishings, and we use both wet and dry cleaning to restore your personal belongings. Finally, we deodorize afterward to rid your home of the damp smell.

For help with flood damage, call SERVPRO of North Mississauga at (905) 238-7376.

How Can I Dry my Mississauga Home Quickly?

9/7/2020 (Permalink)

interior water damage If your home requires efficient drying, contact SERVPRO of North Mississauga at (905) 238-7376.

SERVPRO Water Restoration Technicians (WRT) Are Experts at Efficient Drying of Residential Properties in Mississauga.

What factors affect drying time?
The Mississauga property can suffer from seasonal rainfall or internal plumbing issues during your period of ownership. A wet property is tough to dry correctly due to a lack of natural ventilation and colder areas within the property. The longer the property is wet, the more likely it is to suffer adverse damages relating to mold or water stagnation. It is essential to manage temperature, air-flow, and humidity inside the structure to maximize drying efficiency. Our technicians can mobilize special drying equipment like venting box fans and rapid air-movers to create an artificial air-flow within the structure. Using your home's central heating or portable furnaces, we can raise the temperature to an optimum level for fast-drying. As water evaporates, it can increase humidity levels, which reduces the potential for fast evaporation. By deploying dehumidifiers, we can regain control of the indoor environment and ensure it remains efficient for drying.

How long should it take to dry a property?
When we perform water damage restoration for Mississauga residents, one of the most important questions for homeowners is how long it takes. We usually work with a ball-park figure of between two and five days to thoroughly dry a property. These estimates can be affected by the size of the property, the extent of damage, and the difficulty we expect to encounter establishing proper drying protocol. SERVPRO recognizes that water issues can be a significant inconvenience for homeowners. Our crew chiefs can communicate with you every step of ensuring that your restoration timeframe is as accurate as possible, allowing you to plan your everyday life with minimal inconvenience.

What are the stages of drying a property?
- Initial assessment using measuring devices
- Drying protocol using psychrometric controls and equipment
- Re-assessment and possible adjustment of drying strategy

If your home requires efficient drying, contact SERVPRO of North Mississauga at (905) 238-7376.

What Can I Do to Remove the Water Damage in My Mississauga Home?

8/30/2020 (Permalink)

flooded living room with couch and other furniture floating Water damage can quickly escalate and overtake your home. Contact our experienced technicians for water removal services.

SERVPRO of North Mississauga Can Assist You With the Water Damage in Your Home!

Picture renovating the old ensuite in your Mississauga home into something sleek and modern, only to have one small mistake cause water damage. Unfortunately, this situation happens quite often. With the rise of Youtube, Instagram, and Pinterest, many people have access to information like never before. Many homeowners decide to save themselves some extra costs by doing the hard work of renovating a section of their home themselves.

There is nothing wrong with a good DIY project, however, if that project caused water damage in your North Mississauga home, you need to know what to do in that situation. Let’s take the example a little further and illustrate it into a more precise focus. Let us say most of the work inside your ensuite was well done, and the entire room was coming together wonderfully. Unfortunately, a small issue with the plumbing connected to your tile shower stopped your work in its tracks. Visualize leaking pipes, trapped between drywall, insulation, and tile. Picture the water running to the floor and then soaking through. This scenario is a breeding ground for not only water damage but mould as well.

What Could Happen if I Left the Leaking Pipes For too Long?

Most average homeowners would not have an accurate idea of how long it takes for water damage in Mississauga to become out of hand. Truth be told, it takes less than seventy-two hours of moisture exposure for microbial growth to form, and that is not the only problem unaddressed water can do. If moisture is left for too long, it can:

  • Cause the wooden framing behind your shower to swell and hold moisture
  • That swollen framing could cause your brand new tile shower to warp or even crack 
  • Insulation is an ideal hot spot for microbial growth, giving it plenty of access to the organic material of your framing 

It is never wise to leave excess water to its own devices for too long. If your home has a water leak or a humidity issue, don’t leave it unaddressed. Get help as soon as possible, for the longevity of your home. While you may worry about expenses, leaving the water can only cause further damage and, therefore, more money over time.

Can SERVPRO Save Our New Shower? 

Here at SERVPRO, we aim to minimise losses. In this example, we could do the following to help preserve the hard work you put into your renovation:

  • Locate all hidden pockets of water with infrared technology, so we know where to deconstruct damaged materials
  • Map our remediation plan out based on the source of the damage
  • Remove drywall and insulation from the other side of the shower, if applicable, and work from that side 
  • Use specialized drying equipment for tight spaces 

Our technicians are trained to find as much excess moisture in your home as possible and get it under control. We provide them with advanced technology to do the job and get it done right, so you can forget about the damage in your home and move on with your life. We do all that we can to minimise waste and reuse materials.

What Advanced Technology Can SERVPRO Use to Dry Out my Bathroom?

Whenever our technicians leave our facility, we send them to you in a green-van full of equipment. The advanced technology we use is specially made to combat the water damage in your home. Our technicians can use:

  • Air blasting tubes, to filter dry air between your walls
  • Heaters, to provide dry and warm air in your bathroom 
  • Axial fans, to keep air moving and dry
  • Dehumidifiers, to get excess moisture inside of your home under control 

All of these devices have their own individual uses, but they become like a harmonious choir when combined. When used in conjunction, our equipment can provide an environment ideal for evaporation to your ensuite, allowing us to control moisture levels inside. Controlling moisture levels inside of your home is essential to ensure humidity does not cause water damage.

Here at SERVPRO, it is our goal to get your bathroom as dry as possible promptly because we know how eager you are to get the DIY renovation finished. Never leave your home to uncertainty. Get professional help, so you can relax and go back to your life, "Like it never even happened."  

If water damage interrupts your day, don’t wait to get help. Dial (905) 238-7376 to speak with a representative of SERVPRO of North Mississauga. Our technicians are happy to help make your day a little brighter.

How Can I Clean Up the Water Damage in My Mississauga Ice Cream Parlor?

8/10/2020 (Permalink)

Open sign Our goal is always to help you get your business in running order as fast as possible.

Call SERVPRO for a Swift Water Extraction from Your Mississauga Retail Store

No Mississauga business owner wants to wake up to a call suggesting their property may be suffering water damage. Imagine a situation where your water provider woke you in the middle of the night and informed you that your shop was using a suspiciously large volume of water during off-hours. Upon investigation, you find a massive puddle of water across the tile floor of your building, coming from the sinks you use to wash your supplies.

As you continue to investigate your Mississauga’s ice cream parlor’s need for water cleanup services, you manage to discover that the water supply line was damaged during the closing cleaning. It leaked for several hours, and the excess of water caused the red flag to go off with your water service provider. You may feel like this situation is hopeless, but here at SERVPRO, We’re Faster to Any Size Disaster.

Can SERVPRO Help Me in the Middle of the Night?

Our doors are open 24/7, and we keep them open because we know accidents wait for no one. Here at SERVPRO, we can assure that we:
    •    Arrive whenever you need us, no matter the time or the day of the week
    •    Work discreetly, to help you prevent customer loss
    •    Work swiftly, to minimize foot traffic loss in your business

Our goal is to be available for you whenever you need our help. We understand that it is crucial to get your business back on its feet, so you do not fall behind your competition as you provide your customers with your excellent products.

How Can SERVPRO Remove the Water Quickly?

Our technicians are expertly trained to use various industry-grade devices designed to extract water as speedily as possible. We can:
    •    Begin by extracting the water with devices such as wet/dry vacuums and portable pumps
    •    Clean up any messes left behind and dispose of any damaged materials
    •    Set up drying equipment, to help reduce lingering moisture and microbial growth

Our goal is always to help you get your business in running order as fast as possible.

If you need water cleanup services, get help today. Call SERVPRO of North Mississauga by phoning (905) 238-7376. Our techs are ready to help you today!

What Is One Of The Most Common Home Insurance Claims For Indoor Flooding In Mississauga?

8/4/2020 (Permalink)

flooding kitchen interior Contact SERVPRO of North Mississauga at (905) 238-7376 for quality water cleanup service that is Faster to Any Size Disaster.

SERVPRO Answers Calls for Faulty Washing Machines in Mississauga on a Regular Basis

One of the top five reasons for home insurance claims involving flooding is a faulty washing machine. Once your washing machine has a water leak, it can release massive amounts of water into your Mississauga home.

What causes washing machine leaks?

Faulty or worn out hoses are the most common reason for washing machine water loss. Flooding can be extensive, considering the water supply line is always on. Water pressure to your washing machine is the same as your kitchen sink, and that is a lot of power if let loose. Rubber hoses deteriorate over time. A home that is over five years old has a significant increase in possible hose failure. Beyond the five years, you have an 80% chance of hose failure before ten years. This means needing professional SERVPRO water cleanup in your Mississauga home. Washing machine flooding can lead to:

• Water damaged floors and carpets
• Mold
• Hidden damage behind walls
• Furniture and cabinet damage

Maintain Your Washing Machine

There are things you can do to prevent your washing machine hoses from bursting and causing flooding. Some extra time and money can save you extensive water cleanup bills down the road. Take these steps to avoid future problems:

• Inspect your hoses monthly.
• Replace older/worn out hoses immediately. Do NOT wait.
• Install an emergency shut off kit.
• Install stainless steel braid hoses.

Even when you do everything right, your washing machine can break down and leak water into your home. SERVPRO’s Institute of Inspection Cleaning and Restoration Certification (IICRC) trained team provides water damage mitigation to your home if flooding does occur.

Contact SERVPRO of North Mississauga at (905) 238-7376 for quality water cleanup service that is Faster to Any Size Disaster.

What Happens When Water Leaks Out of My Refrigerator? Whom Should I Call?

8/3/2020 (Permalink)

shelves in warehouse of drying equipment, air movers and more SERPVRO Has Skilled Technicians to Deploy Advanced Equipment to Dry Your Mississauga Property--We Are Here to Help!

The Water Removal Experts from SERVPRO Can Cleanup and Restore Your Home in Mississauga.

The weekend trip was fun, but you are glad to get back to your home in Mississauga until you walk into your kitchen. Water is all over the floor and appears to be coming from underneath the refrigerator. Whether a cracked drain pan, water line to the ice-maker, or a clogged up defrost drain tube, refrigerators can begin to leak. And residents in Mississauga know to call SERVPRO.

What Can the Water Damage Experts from SERVPRO Do to Help?

Our team of skilled workers is highly trained to deal with unexpected leaks that cause water damage to Mississauga homes. Several steps to dealing with such situations are listed below

Why Inspect the Damaged Area?

Inspection of the area that the water has flooded is necessary to determine how much damage has been done and to determine the type of equipment that would be best to use. There are several pieces of equipment that our company uses to remove water. Some of these are:

  • Extraction Units – These can be portable or mounted to one of our trucks.
  • Pumps – These range in sizes and which type is used is based on how much water there is and if there is any possibility of solids mixed with the water.

What About Water That Has Soaked into the Walls and Cabinets?

Our technicians will determine what is the best piece of equipment to use to dry the structures in the damaged area. To cover larger spaces that are affected by water, the Axial Air Movers are a good choice. However, there are many pieces of drying equipment that our technicians use. The injecti-dry equipment can force warm air using positive air pressure into the wall cavities to enhance the evaporation rate of wet drywall material and studs.

Cleaning and Restoration, The Final Steps.

Once the water removal and drying process are complete, our lead restoration technician or project manager can walk you through the affected structure to ensure your satisfaction with our efforts.

The water removal and damage experts at SERVPRO of North Mississauga are available 24/7. So, whenever you need an immediate response, dial (905) 238-7376.